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3 Main Challenges in the Public Sector: And How We Can Help

The public sector is undoubtedly one of the supporting pillars of any functioning society. However, despite being a provider of services to better the general public’s lives, the public sector is not without its challenges. 

Difficulties with its reputation among young people, stops in communication, and reluctance towards change are rife in many western public sector organisations.

The problem: The archaic systems and modes of working in the public sector are turning away younger people.

According to a report from the Organisation for Economic Co-operation and Development (OECD) countries—consisting of 37 nations from North and South America to Europe and Asia-Pacific—the largest age bracket in the public services are likely to be between the ages of 40-49, with a significant proportion of employees between the ages of 50-54 and 55-59. In comparison to the private sector, the public sector’s ratio of younger employees is notably smaller.

This presents a significant section of the public services workforce ageing out into pension status and a lack of capable and willing supplementary employees.

When our experts asked younger audiences about their reluctance to work in the public sector, their answers indicated a lack of brand awareness from the public sector. Potential young employees were eager to dedicate themselves to helping people but hesitant to join public service.

Our solution: Digitalisation of the workplace

Expert predictions foretell that millennials and Gen Z will represent a whopping 27% of the global workforce by 2025. These generations are tech natives. Our change management specialists at Devoteam strongly suggest that transforming the mode of working towards a digital-first system will motivate younger workers to turn their sights on working in public services. 

The problem: Outdated systems often cause stops in communication and lower efficient collaboration

Currently, most government-run services operate on outdated legacy systems, and the topic of modernisation isn’t a question of if but when. Modernisation is the answer for better management of public services and smooth adaptation to the workforce’s potential shift.

The current setup of legacy systems is rapidly becoming outdated, making integrations with modern systems and applications more expensive and less efficient. 

Our solution:  Cloud migration

The Google Cloud Platform requires no setup or on-premise servers to run, much unlike legacy systems.  For organisations reluctant to fully migrate into a cloud-first environment, solutions like SAP on GCP provide seamless integration for legacy systems into the cloud. Our change management experts have seen the implementation of Google Workspace (formerly G Suite) propel collaboration and communication into elevated levels of efficiency and productivity. 

The problem: Reluctance toward change

Technology is simply a catalyst for change. Organisations can implement the latest technology and most innovative solutions, but efficient change is impossible if the workforce is not engaged or mentally working against the grain. People are naturally hardwired to resist change because of the ambiguity and risk associated with it.

Our solution: Change management

Our change management consultants at Devoteam Cloud Services understand that the people are at the heart of every organisation and the key to a triumphant transformation. They know that people make the company run, and to ensure cohesive and successful operation, employees need to be on board and driven towards the same goals. 

We get into their DNA to make sure our tools sell the processes. Not the other way around. We know it’s not a one for all solution.”

– Simone French, Project Manager/Change Manager,
Devoteam Cloud Services

Are you working in the public sector and preparing for digital change?  You shouldn’t have to do it alone. Our experts have years of experience in the field of change management within digital transformation. Whether you work in the public or private sector, digitisation is inevitable.  

Move to the cloud with confidence, knowing a trusted partner will be with you every step of the way.