Discover the different challenges that a lot of companies have nowadays. Do you recognise yourself too?
The evolution of artificial intelligence is now in full swing.
Chatbots, voice bots & contact centers are part of this huge wave of progress.
Save time and efforts by automating customer support
Give responses to customers’ inquiries so you will improve the customer service
Collect information about users, organise meetings and reduce overhead costs
Streamline the purchase process
Automate repetitive tasks. Save time and reduce your employees’ workload
A chat interface allows chatbots to converse with users. The chatbot understands written text, and interprets immediately its meaning. It will then look up relevant information and deliver it to the user.
Invest in building a chatbot for your business and be at the forefront of innovation!
Voice bots are powered by artificial intelligence. Callers don’t have to listen to menus and press corresponding numbers on their keypads. The voice interface helps in empowering a more intuitive and engaging experience.
Head of Digital & eCommerce, Carrefour Belgium
A chatbot is the best option for those who don’t want their customers to:
Personalise chatbots to boost your customer experience. Chatbots are considered the future of customer service and management.
Dialogflow is an end-to-end, build-once, and deploy-everywhere development suite for creating conversational interfaces. We use it to build interfaces such as chatbots, that enable natural and rich interactions between your users and your business.
Voice bots are voice-powered user interfaces that can understand natural language and use it to converse with people.
They help your marketing department to generate leads or raise awareness, to generate sales and convert visitors of your website or app. Voice bots also help your customer support to achieve its central premise: solve customer’s problems as fast as possible.
A voice bot goes beyond understanding words. A voice bot’s job is to determine what the customer wants and guide them to an effective response.
You can easily integrate the bot with all the existing databases, systems and apps.
Your customer service can handle only 2 to 3 conversations at a time. But voice bots have a capability to operate without any upper limit.
Apart from the speedy service, these bots are available 24/7.
Voice bots help in creating virtual IT helpdesks.
The bot gives an instant response to the customer as soon as he stops speaking.
Dialogflow is a simple platform to build quick voice bots with minimum efforts. It can process natural language errors easily and can be integrated with multiple platforms.
It lets you extend the functionality of the Google Assistant with Actions. Actions let users get things done through a conversational interface.
Interactive Voice Response is a technology which allows incoming callers to navigate a phone system before talking to a human operator. It will route callers to the most appropriate agent within your team.
Enable your virtual agent to converse naturally with customers and expertly assist human agents on complex cases. The heart of Contact Center AI is its conversational core. The human-like interactions delivers exceptional customer service.
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