Swoopr

Give your employees

the smart assistant
they deserve.

Clean & Elegant

Fully Responsive

Say goodbye to search - and a big hello to getting stuff done.

With Swoopr, your employees immediately get the right personalised answers, data and procedures for all their questions. And with a simple chat message, they can start or follow up on any of your business processes, 24/7.

Swoopr frees up valuable time for your office manager, internal help desks, HR advisors, team leaders or subject matter experts. Get stuff done, now.

Why your employees are not getting stuff done

Time spent searching

Employees spend 20% of their time searching for information and documents. When they don't find things, they rely on your costly experts and support staff.

On average, employees have to learn and use 120+ apps and tools, just to get their work done.

Each of those apps generates new questions and a cost for supporting your employees.

Turnover

Vital knowledge gets lost as your expert staff leaves the company.

Their know-how is typically scattered across tools and docs, and sometimes only exists in their heads.

Turn your existing content, business data and processes into super-personalised conversations.

KEY FEATURES

Build multi-turn conversations using drag & drop

man-wearing-black-and-white-stripe-shirt-looking-at-white-212286

Get precise answers from complex business spreadsheets

corn-fields-under-white-clouds-with-blue-sky-during-daytime-158827

Connect any SaaS tool to get data and perform micro-processes

person-pouring-coffee-on-white-ceramic-cup-1394841

Import and manage your existing FAQs from a CSV file

man-standing-in-front-of-front-desk-3215519

Segment and personalize responses based on user profile & groups

photo-of-people-leaning-on-wooden-table-3184325

Crowd-source unanswered questions to your expert employees

Connect your SaaS applications

Add value to your employee assistant by setting up API connections to your existing SaaS tools - and take advantage of our prebuilt connectors.

Zendesk

Create tickets
Search tickets
List tickets
Search knowledge articles

LumApps

Search people
Search intranet content
Post directly from Swoopr
Search catalogues
... and many more use cases

Sales & CRM tools

Get a view on your pipeline
Add and manage leads
Get customer contact details
Coach your sales team
Get on-the-fly stats
Monitor your KPIs

G Suite & 0365

Use spreadsheets as answer database
Sync Users and Groups for segmentation and setting up governance
Use calendar and document data in smart conversations
Get the most relevant results from Google Cloud Search

API Connection Center

Connect your own company's APIs
Connect external APIs from your vendors
Connect public APIs (weather, traffic, etc.)

Custom Connectors

As there are 100s of market-leading cloud tools out there, chances are your favourite platform is not mentioned here yet.

Our team can build custom connectors in a matter of days to quickly onboard your use cases and make sure Swoopr adds value for you from day 1.

Talk to Swoopr in your favourite
chat application

Use your company's preferred chat applications or channel to talk with Swoopr - as if you were talking to your office manager, an expert colleague or an internal help desk agent.

Chat

Slack

Teams

Intranet

IVR

Swoopr App

Kickstart your Swoopr with prebuilt conversation packs.

To save time to get your first employee assistant live, we have bundles employees' most common questions. Add them with 1 click and then customise the responses.

People

Who is John's manager? Give me the phone number of the procurement team in France. Who can help me out with setting up a new JIRA board?

HR

How many days do I have left this year?Cancel my holiday request for next week. Can I get my cracked windshield repaired or do I wait for the insurance guys?

Communication

Where is the sales pitch template for the EMEA market? What's the HEX code for our dirty green colour? Give me the transparent version of our logo.

Locations

What's the address of our London Vitality building? Where is Susan located? Do we have big conference rooms for up to 50 people equipped with a Google Jamboard?

IT

Where can I get a replacement laptop?What's the WIFI password again? How can I get a license for JIRA? How can I connect from home and what the hell is a 'VPN'?

Business Apps

What's the tool I should use for managing my projects? Where can I find the finance reports for my business unit? What's the link to the holiday request module again?

Reduce internal support costs
and 10x your employee journey

Reduce time spent searching or giving support

Swoopr lets your employees cut the line: it takes away searching and navigating and literally speeds up information retrieval with a 10X factor by understanding the use case and the questions, and giving precise, bite-size answers

Get more value from your existing content and data platforms

If you don't know where things are - or that they exist in the first place - it's hard to get value out of it. Swoopr brings back valuable data that may be buried somewhere in your documents, databases or Saas tools.

Improve the onboarding and adoption for your other SaaS software

Swoopr provides 1 single chat interface to interact with your SaaS tools. In this way your employees can use the same app for requesting holidays, getting up to date sales figures or updating your internal product database.

Built for demanding
organisations.

Governance

Control who can access and manage your conversations.

Branding

Apply your branding, logo, colours and fonts

Multi-language and multi-instance

Create separate assistants for countries or business units if needed, and provide manual or auto-translations for your content.

Analytics

Our built-in analytics guide you to make your employee assistant even better

Identity Management

Synchronize employee profiles and groups for personalisation and segmentation

External publishing

Display your Swoopr content on your intranet with embed codes or RSS, or use our API to create your own views and widgets

Meet our founders.

Armin Fabritius

CPO & co-founder

Armin's passion for innovation, process improvement and technology led him to connect the dots and bring Swoopr to life.

With 20 years of experience in project & crisis management and in communication technology, he steers the team as Chief Product Officer (CPO) to build an innovative product that solves real-life business problems.

Partin Imeri

CTO & co-founder

Partin's experience in leading technical teams and building solid cloud solutions helps Swoopr to architect our product for the future.

As CTO and co-founder, Partin makes sure that Swoopr meets today's and tomorrow's challenges with regards to functionality, technology and security.

Get Early Access

Why Early Access?

Be part of the first 5 VIP customers to test drive Swoopr
Free services for setting up your MVP
Free training for your core team and subject matter experts
Influence our product roadmap with features tailored to your organisation's use cases
Use Swoopr free of charge for 3 months, then benefit of a 50% discount on the list price for the next 12 months, and 25% discount for the next 2 years
Get VIP Support for 12 months

Conditions

Minimum of 100 employees
Google G Suite or Microsoft Azure AD as identity provider
You have an internal sponsor on C-level
You have knowledge experts available that can help you feed Swoopr
You have an intranet where we can embed Swoopr, or you use Google Chat, Slack or Microsoft Teams for team communications.
Preference for customers using LumApps Social Intranet and/or Zendesk for employee support.

Approach & timing

It takes about 6 weeks to set up Swoopr, train your experts and build & test the first version. During this track, we typically rely on the following profiles from the customer's side:

IT administrators
Internal communications
Digital Workplace team
Business subject matter experts in domains like HR, Fleet, Finance, Products and Services, Engineering, Operations, Marketing & Communications...

Book your demo session now.

Grab a free slot on our calendar to book a quick chat, where we can explore what Swoopr could bring to your employees.

Contact us

Want to learn more about Swoopr?
Leave your contact details and we will get in touch.