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Managed Services: Let The Experts Manage Your IT Needs

Our Managed Services team delivers, oversees, and anticipates the full range of your IT outsourcing needs. Beyond projects and one-off deliverables, we strive to build long-term relationships with our clients centred around continuous and sustained excellence.

SAASOPS

Our Collaboration Engineers can help augment your IT team to make sure they are productive and focused on IT strategy, not IT operations.

Certified in a variety of SaaS applications, we can extend your IT support team, audit your support processes, and train your end-users.

MANAGED INFRASTRUCTURE

Focus on the core objectives of your business while we ensure all your operating systems, storage, and cloud infrastructure effectively serve their purpose throughout their life cycles.

Whether it’s High Availability, Disaster Recovery, or maintenance, our certified Infrastructure Architects and Solution Engineers can help you manage and secure your cloud environments for the long-run.

You can trust us to keep your systems up to date and secure while delivering round the clock end-user support.

IDENTITY, ACCESS AND RISK MANAGEMENT

Equipping every employee in your workforce with a digital identity is only the tip of the iceberg. Governing user access across your enterprise means authorised access for the right people to the right assets and data at the right time.

Making sure your services and systems are securely accessed using API access management & best of breed server access management are risks you don’t want to have. We can help orchestrate and advise on the best ways to secure all these different planes within your organisation.
We’ll help defend your organisation’s data and IT systems from unauthorised access by minimising risk and safeguarding your IT ecosystem.

From efficient provisioning to de-provisioning and all the measures in between, we’ll secure the end-user access experience with multi-factor authentication and SSO features for consistent management of your user lifecycles.

100% transparency and control with Devoteam’s MSP Command Center

With so many possibilities and use cases that the Google Cloud can bring comes the need for a better control to optimise the costs of Cloud usage. We know that an effectively managed environment can not only help in decreasing the operational costs, but also accelerate on core projects and increase their ROI. That’s why our experts created the Managed Service Provider Command Center – a place where our customers access a fully transparent and customised image of their cloud usage and cost assignment.

Billing

Keep track of product usage and billing of specific GCP products.

● Forecasted Cost allows the client to estimate future billing cycles based on current usage and adjust accordingly.
● Adjust the dashboard to show weekly, monthly and customised billing cycles.
● Arrange visuals by product, projects and date range.

System Health

Explore, analyse and get alerts on your GCP system health metrics through clear real-time visualisations.

Inventory

Filter your GCP Inventory by Asset type and name, and receive clear overviews of Google recommended actions to maintain optimal usage and system health.

Support Request

Submit support requests based on Inventory recommendations. View the status and priority level of requests. Clients can rate their satisfaction with responses to support tickets. Assign P1 to P4 priorities, with a 98% SLA compliance. These features allow the MSP team to have clear insight into customer cases and treat each case with attention and focus as if it were their own business. The command center provides a platform for the MSP team and clients to take on a predictive approach vs a reactive one. A single pane of communication, control and information allows the MSP team and client to work in unison.

SUPPORT

A certified Google Cloud expert will be entirely dedicated to your project.

  • FAQ, forum, documentation.
  • Chat, email, telephone, chatbot.
  • Ticketing & reporting.
  • Support on levels L1, L2, L3.

MONITORING

A monitoring solution allows you to reassure the continuity of your applications services.

  • Application Performance Management.
  • Middleware.
  • Infrastructure.

FINOPS

Our team accompanies you in the control and optimisation of your costs.

  • Invoicing & allocation of costs.
  • Dashboards & reporting.
  • Consumption Management.
  • Promotion Management.
  • Cost Optimisation.

CONSULTING

Our team offers consulting services during the entire project: from automatisation, refactoring, adjustments to the Cloud and training

  • Optimisation.
  • Training (GCP Training, adjusting to the Cloud)
  • Automatisation.

Explore the capabilities of MSP Command Center from Devoteam

and take full control of your cloud projects and costs!

Request a demo